Privacy Policy

Saborly is the data controller responsible for your personal data.
Email: info@saborly.es  |  Website: https://saborly.es  |  Spain (Barcelona & Sabadell)

When you use the Saborly app or website, we may collect the following categories of personal data:

• Account information: name, email address, phone number, and password when you register.
• Order data: items ordered, order history, delivery preferences, and payment records.
• Delivery address: your home or delivery location address.
• Location data: GPS location (only when you grant permission) to facilitate delivery and show nearby branches.
• Device and usage data: device type, OS version, app version, IP address, screens viewed, and interaction logs.

We use your information for the following purposes:

• To process and fulfil your food orders and arrange delivery.
• To create and manage your account.
• To send order confirmations, delivery updates, and service notifications.
• To improve and personalise the Saborly app experience.
• To send promotional offers (only with your consent, which you can withdraw at any time).
• To detect, prevent, and investigate fraud or security incidents, and to comply with applicable laws including GDPR.

We process your personal data on the following legal grounds under the General Data Protection Regulation (GDPR):

• Contract performance (Article 6(1)(b)): to deliver your orders and provide our services.
• Consent (Article 6(1)(a)): for marketing communications and optional location access.
• Legitimate interests (Article 6(1)(f)): for fraud prevention, security, and service improvement.
• Legal obligation (Article 6(1)(c)): to comply with applicable law.

We respect your privacy and do not sell your personal information. We may share data with:

• Delivery partners to fulfil and coordinate your delivery.
• Payment processors to handle transactions securely.
• Firebase (Google LLC) for authentication, push notifications, and analytics.
• Legal authorities when required by applicable law or court order.

We implement appropriate technical and organisational measures to protect your personal data, including:

• Encryption of data in transit (HTTPS/TLS) and at rest.
• Secure authentication and access controls.
• Regular security assessments and monitoring.
• Restricted access to personal data on a strict need-to-know basis.
• Prompt notification in the event of a data breach.

If you are in the EU/EEA, you have the following rights regarding your personal data:

• Right of access: request a copy of the personal data we hold about you.
• Right to rectification: request correction of inaccurate or incomplete data.
• Right to erasure ("right to be forgotten"): request deletion of your personal data.
• Right to restriction: request that we restrict processing in certain circumstances.
• Right to data portability: receive your data in a structured, machine-readable format.
• Right to withdraw consent: withdraw consent at any time where processing is consent-based.

To exercise these rights, contact us at info@saborly.es. You may also lodge a complaint with the Spanish Data Protection Authority (AEPD) at www.aepd.es.

Our website uses cookies and similar tracking technologies, including:

• Essential cookies required for the website to function correctly.
• Analytics cookies to understand how visitors interact with our site.
• Preference cookies to remember your language and settings.
• Marketing cookies (only with your consent) to show relevant offers.

The Saborly app and services are not directed at children under the age of 13. We do not knowingly collect personal data from children under 13. If you believe we have inadvertently collected such data, please contact us at info@saborly.es and we will promptly delete it.